12 Oct 2001

"req" was a trouble ticket tracking system that was released in 1994.  The
last official version of req is req-1.2.7, which is available
at this URL:  ftp://ftp.ccs.neu.edu/pub/sysadmin/req-1.2.7.  

It's been clear for years, but just to make it official:
  Req is done.  Req is over.  There will not be any newer versions
  of req.

Sniff.

I wish that I had been able to find time to finish req-2.0 and release it,
or to at least maintain req-1.x better, but I didn't.  And the chances of
my having time to work on this in the next decade are basically nil.

So, where does that leave someone who is looking for a nice, free trouble
ticket system?  Well:

 - Check out "request tracker", which can be found at:
     http://www.fsck.com/projects/rt/

 - If you want to use req, it does work with some fixes. Namely,
   it needs a few tweaks to work under perl5, and the getdate
   code (which I borrowed from cnews, I think), needs y2k fixes.
   John Sellens packaged up a version of req with these fixes,
   available at this URL:
     http://www.generalconcepts.com/resources/software/req/

   Both those files and the original req release are also archived
   at:
     ftp://ftp.mcs.anl.gov/pub/systems/req/

 - There are others out there, but I haven't been an authority
   on trouble ticket systems for years, so I can't recommend any 
   of them.

Cheers,

  -r'm

remy@ccs.neu.edu